Inadequate incident mitigation
Slow response to IT issue
Poor vulnerability assessment
High operational cost
Streamlined helpdesk services
Quick response to issues
Better adherence of SLAs
With our services, you get end-to-end maintenance of your Salesforce portfolio through incidents and changes in your business. Our fully flexible and scalable services are designed to vitalize technological innovations within the Salesforce platform. This includes holistic support around incident management, maintenance, enhancements, and release management, all of which is enabled with on-demand virtual administration capabilities
Some of the key areas that our managed support services for Salesforce cover are:
Our managed support services include proactive monitoring, performance tuning, and maintenance of your Salesforce environment. We ensure that all software updates are installed and that customizations are compatible with the business requirements. Our team provides technical support, including troubleshooting and resolution of any issues that arise, and we also provide best practice recommendations for optimizing your Salesforce environment. Our services are designed to be comprehensive and customizable to meet your specific needs and requirements.
Our managed support services are designed to provide you with prompt and efficient support when you need it. Our team is available at the scheduled times as per your request to assist you with any Salesforce-related issues, ensuring that your environment is functioning optimally at all times. We provide a guaranteed response time.
Customers can raise requests via the support channels agreed upon in our managed support agreement. Our team will then triage the issue, and if necessary, involve our technical experts to resolve the issue in a timely manner. We also provide regular updates on the status of the issue until it is fully resolved.
From an idea to an unforgettable and measurable customer experience
Optimize capacity utilization with cost provisioning and labor arbitrage. Increase competency at a reduced cost and delivery time. Define and manage a flexible & specialized team for utilization.
Manage multiple projects, with tailor-made outcomes through issue triaging, innovation, and agile methodologies. Tooling and innovation for visible business values
Our Managed Support services for Salesforce are designed
to ensure your business gets maximum ROI from your