salesforce support services

We offer 24/7 Salesforce support services across domains and the various products of Salesforce.

Salesforce Support Services

How CRMIT can help you with Salesforce support services

47% challenges are connected with how CRM is supported. With the ever-changing customer demands and the challenges to find skilled resources, it is vital that you should maximize your capabilities of Salesforce to gain the greatest ROI. Enabling you with the day-to-day support and services you need for Salesforce, becomes critical to ensure that your customer experience strategies are successful.

Our team has deep expertise in a variety of industries. Your search for a reliable and cost-effective Salesforce support and maintenance services partner ends here!

ASAP – CRMIT Supported Support Models and Talent Availability

ASAP [Annual Support & Advocacy Program] is a comprehensive support and advocacy program, tailored to maintain and maximize the performance of all your CRM. The program ensures the long-term support and operation of critical CRM environment.

Remote support
Remote support
Near-Shore Support
Near-Shore Support
On-Premises Support
On-Premises Support

Tiered Support Workflow

Tiered Support Workflow​

Support Team Composition & Responsibilities

sf-appexchange

Global Consulting and Systems Integration provider for Salesforce

Experts in Mobility and Advanced Visualization for Customer Experience

Customer Success Stories

From an idea to an unforgettable and measurable customer experience

salesforce-managed-services-healthcare-insurance

Salesforce Managed Services reduced operating costs by 22% for leading healthcare insurance provider

flooring-manufacturer-salesforce-managed-services

Simplify B2B customer experience with Salesforce Managed Services (Global manufacturer of commercial flooring)

Drives productivity workflow integrated suite salesforce instance

Built a resilient Salesforce instance
that drives productivity and a seamless
workflow

Expertise
matched with
customer success

1500+

Successful Customers

Engagements

4.9/5

App Exchange

CSAT

600+

Salesforce

Certifications

20+

Years Of 

Customer Success

Annual Support Maintenance Plan

Bronze

Up to 100 Users

100 Hrs

[4 – 8 – 12]

support delivery model

off shore

support delivery model

off shore

* – Target Response Time (in hours) [High – Medium – Low]

Silver

 100-200 Users

150 Hrs

[3 – 6 – 10]

support delivery model

off shore

support delivery model

off shore

* – Target Response Time (in hours) [High – Medium – Low]

Gold

200+ Users

100 Hrs

[2 – 4 – 8]

support delivery model

off shore

support delivery model

off shore

* – Target Response Time (in hours) [High – Medium – Low]

Salesforce support and maintenance services

Our Salesforce support plans work tirelessly and smartly to ensure that our clients fulfil their business objectives.