QA Lead

 Bengaluru, India         5 to 8 years of experience          2023-07-12

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About CRMIT Solutions

CRMIT Solutions is a pioneer in digital transformation solutions to deliver Customer360. As a premier worldwide Salesforce Consulting & AppExchange partner, CRMIT Solutions specializes in CRM, business insights, field transformations, human services, and patient experience solutions. With over 350+ certified CRM & business intelligence consultants and over 1000+ successful deployments globally, CRMIT has successfully acquired 200+ customers spreading across various domains including financial services, manufacturing, healthcare, and human services (governments).

The Customer 360++ is a CRMIT Solutions initiative to;

  • Maximize the Return on Investment for Salesforce customers by providing project outcomes and continuous improvement to existing systems & processes.
  • Help customers address challenges in user adoption by taking a holistic and value-based approach to customer engagements.
  • Extend a connected and unified Customer Experience leveraging Salesforce best practices & CRMIT’s assets and IP.
Job Description:
  • The Salesforce Quality Lead will be responsible for bringing quality to Salesforce projects by understanding the requirements, design, and solution followed by creating a plan suitable to perform QA for the projects, within the strict timelines.
Roles and Responsibilities
  • Technical lead is responsible for designing and provide solutions on the CRM platform (Salesforce) to meet client requirements.
  • Design think into client’s use of CRM purpose and recommend roadmap of solutions.
  • Strong collaboration with business stakeholders to create proofs of concept as means of eliciting and defining requirements.
  • Review solutions and recommend improvements.
  • Engage to effective grooming of product backlog.
  • Own the design of salesforce and solutions customized for business.
  • Involve in the continuous best practices and minimize technical debts.
  • Maintain the Salesforce environments.
  • Translate functional and technical requirements into IT solutions.
  • Strong consulting experience on Salesforce cloud, service cloud design and implementation.
  • A strategic approach to solution design, with proven ability to develop and execute tactical plans to support the strategy.
  • Excellent ability to coach, motivate and direct work tasks to a multi-disciplinary team of Salesforce professionals.
  • Solid hands-on Salesforce solution architect experience in service cloud, community portal and core features.
  • Proficiency in agile estimates the requirements based on the design implementations chunking into MVPs.
  • Expertise adhering agile methodology for delivering software solutions.
  • Work with project managers, business owners and business analysts to understand business requirements and solution design.
Desired skills and experience
  • Overall – 5 to 8 years’ experience in Manual Testing with minimum 2+ years of experience on Salesforce CRM application with any clouds like Sales, Service and Marketing with a strong functional knowledge with LWC components.
  • Excellent communication and leadership skills required.
  • Perform unit, functional, smoke, integrations, and regression testing.
  • Ensure that business requirements are mapped to the functional specification and have sufficient test coverage.
  • Should have exposure to Automation (Katalon/Selenium).
  • Experience in Test/Defect Management tool (Preferably in JIRA/Zephyr).
  • Good to have CLM, Marketing Cloud and R&A testing.
  • Able to perform Test configurations on SFDC platform like Roles, profiles, PS, Groups, OWD, Triggers, and Execution batches, visual force pages, LWC etc.
  • Mandatory to have data import/export using data loader / work bench.
  • Experience in writing the SOQL and SOSL queries.
  • Proven expertise in Agile software development especially Scrum and Kanban.
  • Experience in API Testing & DB testing.
  • Strong written and verbal communication skills.
  • Good to have SFDC Certified Professional.
Qualification:
  • Bachelors/Postgraduate degree, professional qualification, or relevant experience
Job Benefits
  • A very competitive pay package and compensatory plan.