London, UK (September 02, 2014) – CRMIT Solutions, a leader in transforming businesses with cloud-based Customer Experience (CX) solutions and a Platinum level member of Oracle Partner Network (OPN) today announced that it has achieved Oracle Validated Integration of CRM++ Email Workbench with Oracle Sales Cloud.
CRM Email Integration provides a comprehensive solution to manage, capture, collate, respond and distribute important customer email activity – all within the Oracle Sales Cloud. Every communication with a customer or team member can be easily accessed without manual intervention.
To achieve Oracle Validated Integration, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customers.
CRM++ is a suite of native Customer Experience solutions for Oracle CRM on Demand, Oracle Sales Cloud, Oracle Marketing Cloud and Oracle Service Cloud. With over 4000+ users the CRM++ framework helps extend the Customer Experience (CX) and the power of Customer Relations Management features including Email WorkBench, Self Service Portal, Mobile CRM, Social CRM, Quote Management, Report Scheduler and Computer Telephony Integration.
“We are very proud to have achieved Oracle Validated Integration for Email Workbench with Oracle Sales Cloud. This solution leverages the extensibility of Oracle Sales Cloud framework to provide unified communication, which supports clients to drive sales productivity, attain higher win rates, and improve forecast accuracy and lead conversion,” said Vinod Reddy, Founder and CEO, CRMIT Solutions.
“Achieving Oracle Validated Integration gives our customers confidence that the integration between CRM++ Email Workbench and Oracle Sales Cloud is functionally sound and performs as tested” said Kevin O’Brien, senior director, ISV and SaaS Strategy, Oracle. “For solutions deployed on-premises, in the cloud, or both, Oracle Validated Integration applies a rigorous technical review and test process that helps to reduce deployment risk and improves the user experience of the partner’s integrated offering.”
CRMIT Solutions is a pioneer Salesforce Managed Services Provider focusing on digital transformation solutions to deliver Customer360. Salesforce Managed Services involve the assessment of a customer’s environment to boost user adoption, allowing one to maximise the Salesforce Return on Investment. With over 200 certified CRM & business intelligence consultants and 1000+ successful deployments globally, CRMIT has successfully acquired customers across various domains, including manufacturing, healthcare, financial and human services.
Oracle Validated Integration, available through the Oracle PartnerNetwork (OPN), gives customers confidence that the integration of complementary partner software products with Oracle Applications and specific Oracle Fusion Middleware solutions have been validated, and the products work together as designed. This can help customers reduce risk, improve system implementation cycles, and provide for smoother upgrades and simpler maintenance. Oracle Validated Integration applies a rigorous technical process to review partner integrations. Partners who have successfully completed the program are authorized to use the “Oracle Validated Integration” logo.
Oracle Partner Network (OPN) Specialized is the latest version of Oracle’s partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle’s growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success.
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