MILPITAS, CA (October 18, 2013) – To achieve Oracle® Validated Integration, Oracle® partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customers. Based on a Telephony Application Programming Interface (TAPI) framework the CRM++ Asterisk Telephony Connector integrates the Asterisk telephony solutions with Oracle® Sales Cloud.
Oracle® Validated Integration applies a rigorous technical review and test process,” said Kevin O’Brien, senior director, ISV and SaaS Strategy, Oracle®. “Achieving Oracle® Validated Integration through Oracle® PartnerNetwork gives our customers confidence that the CRM++ Asterisk Telephony Connector for Oracle® Sales Cloud has been validated and that the products work together as designed. This helps reduce deployment risk and improves the user experience for our joint customers.
CRM++ is a suite of native Customer Experience solutions for Oracle® CRM On Demand, Oracle® Sales Cloud and Oracle® RightNow Cloud Service. With over 3000+ users the CRM++ framework helps extend the Customer Experience (CX) and the power of Customer Relations Management features including Email WorkBench, Self Service Portal, Mobile CRM, Social CRM and Computer Telephony Integration.
“The CRM++ Asterisk Telephony Connector for Oracle® Sales Cloud showcases CRMIT Solutions focus and commitment to extend the Customer Experience (CX) expertise to our existing and potential customers.” says Vinod Reddy, CEO, CRMIT Solutions.
CRMIT Solutions is a pioneer in delivering SaaS based CRM consulting & solutions. With over 200+ certified CRM consultants and over 175+ successful CRM deployments globally, CRMIT Solutions offers CRM++ applications for accelerated deployments including various rapid implementation & migration utilities for Oracle Fusion CRM. CRMIT Solutions is one of the largest Cloud based CRM deployment partners with several leading Fortune 1000 companies spread across various domains including banking, Financial Services, Insurance, Education, retail, Manufacturing, Life Sciences, energy, telecom, etc. Apart from that, CRMIT Solutions has also successfully accomplished 100+ CRM training engagements globally.
Oracle Validated Integration, available through the Oracle PartnerNetwork (OPN), gives customers confidence that the integration of complementary partner software products with Oracle Applications and specific Oracle Fusion Middleware solutions have been validated, and the products work together as designed. This can help customers reduce risk, improve system implementation cycles, and provide for smoother upgrades and simpler maintenance. Oracle Validated Integration applies a rigorous technical process to review partner integrations.
Oracle® PartnerNetwork (OPN) Specialized is the latest version of Oracle partner program that provides partners with tools to better develop, sell and implement Oracle® solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle® products and solutions and has evolved to recognize Oracle´s growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success