Milpitas, CA (September 25, 2013) – California based CRMIT Solutions, a leader in transforming businesses with cloud based Customer Experience (CX) solutions, today announced that it will provide its CRM based Computer Telephony Integrations solutions on Oracle® Public Cloud.
The Oracle® Cloud includes Platform as a Service (PaaS), Software as a Service (SaaS), and Infrastructure as a Service (IaaS) capabilities, while providing a cost-effective and secure environment. CRM++ Telephony Connectors offers a comprehensive solution for Oracle® Sales Cloud users or contact center agents to directly access Telephony features from within Oracle® Sales Cloud and extends a unified customer experience. CRM++ Telephony Connectors leverages the integration capabilities of leading Customer Experience solutions like Oracle® Sales Cloud Service and Oracle® Java Cloud Service– both available via the Oracle® Cloud.
Oracle® Cloud customers are able to take advantage of by providing personalized telephone interaction as they are now able identify callers automatically and view recent interactions which leads to improved customer relationships, service levels and customer satisfaction.
“As businesses large and small start to explore the cloud, you need to understand not only the benefits, but also the changes brought by moving to a cloud delivery model.” says Vinod Reddy, CEO, CRMIT Solutions. “With this new development, we can now make available the CRM++ Telephony Connectors on Oracle® Cloud to customers and partners worldwide faster so they can leverage its power and scalability to secure their IT infrastructures or those of their customers.”
CRMIT Solutions plans to announce a series of webinars on their CX expertise. More information on CRM++ Computer Telephony Integration Solutions along with our success stories on Oracle® Cloud is also available on the website.
CRMIT Solutions is a pioneer Salesforce Managed Services Provider focusing on digital transformation solutions to deliver Customer360. Salesforce Managed Services involve the assessment of a customer’s environment to boost user adoption, allowing one to maximize the Salesforce Return on Investment. With over 200 certified CRM & business intelligence consultants and 1000+ successful deployments globally, CRMIT has successfully acquired customers across various domains, including manufacturing, healthcare, financial and human services.