Bangalore, India (February 06, 2014) – CRMIT Solutions, a leader in transforming businesses with cloud-based Customer Experience (CX) solutions on Sales, Service, Marketing & Social Cloud, today announced the release of upgraded CRM++ Email Workbench v1.4.
The CRM++ Email Workbench v1.4 continues to enhance your business processes and in-turn your customers’ experience with upgraded features including multiple file attachments, upgraded TinyMCE Editor, improved image embedding & preview, improved template management, draft functionality, print preview and BCC recipient.
CRM++ Email Workbench provides a comprehensive solution to manage, capture, collate, respond and distribute important customer email activity all within the CRM system. Every update, development and opportunity are immediately shared with appropriate team members, without you having to remember to copy or forward.
The CRM++ Email Workbench also eliminates the switching between email programs and CRM modules, which always has been a challenge. The seamless automation of service requests and one-stop email communication aids better visibility and accessibility to all customer information and emails within the system.
Customer experience is of paramount importance to any customer centric organization and a positive Customer Experience (CX)s enable businesses to attract more, retain more, sell more, sell for more, and do more.
“Email Workbench v1.4 is a testimony of our continued efforts to enable our customers with improved business processes and customer experience.” said Naga Chokkanathan, Director, Innovations, CRMIT Solutions “The set of new enhancements to this version is a result of customer feedback through multiple workshops that we conducted to map the customer journey, making best use of the cutting-edge technology” he added.
The version is currently available for Oracle CRM On Demand & Oracle Sales Cloud.
CRMIT Solutions is a pioneer Salesforce Managed Services Provider focusing on digital transformation solutions to deliver Customer360. Salesforce Managed Services involve the assessment of a customer’s environment to boost user adoption, allowing one to maximize the Salesforce Return on Investment. With over 200 certified CRM & business intelligence consultants and 1000+ successful deployments globally, CRMIT has successfully acquired customers across various domains, including manufacturing, healthcare, financial and human services.
CRM++ is a suite of native customer experience (CX) solutions by CRMIT Solutions for Oracle® Sales Cloud (including Oracle CRM OnDemand, Oracle Fusion Customer Relationship Management, and Oracle Eloqua solutions), Oracle Social Cloud, and Oracle RightNow Cloud Service. With over 3000+ users, the CRM++ framework helps extend the customer experience (CX) and the power of customer relations management (CRM) features including Email Workbench, Self Service Portal, Mobile CRM, Social CRM and Computer Telephony Integration.