CUSTOMER SUCCESS STORY
It is one of the largest wireless telecommunications provider in APAC & Australia. The client is known for investing in their people and communities for a sustainable future and creating a more connected future.
CRMIT built a new unified mobile app integrating all of the required functions into one. Most functions were custom built, while some existing apps were deep linked with single sign-on to avoid the hassle of maintaining multiple credentials. The app primarily integrated with Salesforce using Heroku Connect and APIs, where needed.
The app was rolled out to around 10,000+ retail store employee. Below are the key functions employees had access to through the app:
6 months into the deployment a measurable improvement was seen on the following:
Wireless Telecommunications Provider
From an idea to an unforgettable and measurable customer experience