The customer is one of the largest tour operator and travel agent in its region and is considered as a travel icon. They are having 500+ employee across Asia and are known for providing innovative tour packages that redefines travel.
Salesforce Sales Cloud was deployed as the very first solution. The next step was to track all the passenger information and interactions in a single place so that they can be accessible from anywhere at any time. Best practices and in-line intelligence also helped in moving deals along faster. There was a definite need for managing loyalty points for which the community portal was customized by building several visual force pages and batches. Various triggers were also implemented for linking the booking of the passengers, creating a follow up task, updating points etc.
In addition to all of the above customizations, Reports and Dashboards were also updated with the following
A passenger 360-degree view was provided and additional information along with the standard Salesforce fields were also made available which includes the following
One of the largest tour operator and travel agent in its region and is considered as a travel icon
From an idea to an unforgettable and measurable customer experience